Our Delivery Process

Day 1 - Order Place and Paid:

The initial stage commences as soon as the order is confirmed and the payment has been successfully processed. This marks the beginning of our commitment to ensuring that your order reaches you in a timely fashion.

Day 2-4 - Order Processed with Supplier:

During these subsequent days, we diligently coordinate with our suppliers to procure your items. Each product undergoes a rigorous quality assessment to ensure that every item meets our high standards before being packaged.

Day 5-6 - Quality Control and Packing:

This period is dedicated to meticulously packaging your order and coordinating with our courier partners. The order is collected and transported to the dispatch centre, where it is prepared for its final journey to you.

Day 7-10 - Out For Delivery:

In the final stretch, your parcel is on its way to you. The delivery timeframe is contingent upon your location, as we strive to navigate through various routes and schedules to bring your order right to your doorstep.

Keeping You Informed:

From the moment your order is placed, right through to delivery, we believe in keeping you fully informed. You can expect to receive email updates at each stage of the process, providing you with peace of mind and up-to-date information about the status of your order.

Post-Dispatch Communication:

Once your order has been dispatched, we'll send you a confirmation email which will include tracking details. This way, you'll be able to follow your order’s journey in real-time, all the way to your delivery address. Should you have any questions or need assistance, our customer service team is just an email or phone call away, ready to provide you with the support you need.

We are committed to ensuring that your experience with us is as smooth and transparent as possible.

Please Note: Our delivery schedule does not include weekends or public holidays. Occasionally, unexpected delays may occur due to factors such as supplier or stock issues, or courier service disruptions. In such instances, we will keep you informed and do our utmost to minimise any inconvenience.